We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Eagle Creek will issue a refund within 30 days of purchase in the form and amount tendered for the original transaction.
All returns or exchanges must be unwashed, unworn, unused and in their original condition with receipt and tags attached.
Merchandise received after 30 days will only be accepted at our discretion for an online store credit.
Eagle Creek gift certificates are non refundable.
We will only refund shipping charges if we sent the wrong item or the item sent was defective. If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on your exchange. The return/exchange value is determined by the last retail price of the item.
Please note: We do not accept returns on products that were not purchased via this website.
Please use the most economical shipping method for your return. Due to security constraints, we cannot reimburse you for an amount greater than your purchase amount. You will be charged for shipping on your exchange at this time.
Returns & Exchanges will only be accepted with a completed return form. Log into your account, click on "View Order" and on the following page click on the "Return or Exchange Items" link. Follow the easy steps, print the final page and include it in your return box.
HOLIDAY RETURN POLICY
We want our customers to buy their gifts from Eagle Creek with confidence, so we will be extending our normal return policy for the holidays. Purchases made from November 15th, 2015 through December 23rd, 2015 can be returned or exchanged until January 24th, 2016. As with our normal 30-day return policy, merchandise must be returned in new, unused condition with all original tags attached.