Welcome to our FAQ page. We've listened to your feedback and made it easy to find
the information you're looking for.
Our FAQ is broken down below into four categories: Ordering, Shipping, Returns and
Miscellaneous. First listed are the top questions asked:
Onestop Internet, Inc. ("Onestop") operates this Web Site, pursuant to contractual
agreements with Eagle Creek, Inc. ("eagle creek"), the designer and manufacturer
of products sold on this Web Site. Onestop and Company are not affiliates of one
another and have no relationship with one another other than through these agreements.
Both Onestop and Company ("we" or "us") recognize that you care how information
about you is used and shared. We have created this Privacy Policy to inform you
of our information collection, use and sharing practices for this Web Site. Please
also review our Terms & Conditions which also govern
your use of this Web Site. Capitalized terms that are not defined in this Privacy
Policy have the meaning given them in our Terms & Conditions.
YOU UNDERSTAND THAT BY USING THE WEB SITE YOU CONSENT TO THE COLLECTION, USE AND
DISCLOSURE OF YOUR PERSONALLY IDENTIFIABLE INFORMATION AND NON-PERSONALLY IDENTIFIABLE
INFORMATION AS SET FORTH IN THIS PRIVACY POLICY, AND TO HAVE YOUR PERSONALLY IDENTIFIABLE
INFORMATION COLLECTED, USED, TRANSFERRED TO AND PROCESSED IN THE UNITED STATES.
Please be advised that the practices described in this Privacy Policy apply only
to information gathered through this Web Site and, where applicable, through our
Customer Service Department in connection with the operation of this Web Site, and
do not necessarily reflect our practices with respect to information gathered through
other Web sites that we operate or through other off-line means. If you have any
questions or concerns regarding this Privacy Policy, you should contact our
Customer Service Department. as indicated below.
1. WHAT INFORMATION ABOUT ME IS COLLECTED AND STORED, AND HOW IS THAT INFORMATION
USED?
Personally Identifiable Information: We collect and store information that you enter
into this Web Site or that you voluntarily provide to our Customer
Service Department. For example, when you open an account or place an order,
we collect and store some or all of the following personally identifiable information
that you provide: name, billing address, shipping address, email address, telephone
number, credit card number and expiration date. This information is used to provide
the products and services that you have ordered or requested, to process and ship
orders, to send order and shipping confirmations, and to provide customer service.
This information also may be used for our own marketing and internal business purposes,
and to contact you about sales, special offers and new site features, unless you
have affirmatively opted not to receive promotional communications in connection
with this Web Site. You may also provide us information in User Content you post
to the Web Site.
Non-Personally Identifiable Information: We collect and store certain other non-personally
identifiable information automatically whenever you interact with this Web Site.
For example, we collect your IP address, browser information and reference site
domain name every time you visit this Web Site. We also collect information regarding
customer traffic patterns and site usage. This information is used to analyze and
improve this Web Site and to provide our customers with a fulfilling shopping experience.
In addition to ordering products and services through this Web Site, we may also
offer you the opportunity to provide us with Testimonials. If you send a Testimonial
to us through this Web Site, in addition to collecting and storing the information
described above, we may print that Testimonial, or an excerpt from it, on this Web
Site, or otherwise publish it, together only with your first name, the first letter
of your last name, and partial location (city, state, and/or country).
2. WHAT TECHNOLOGIES ARE USED TO COLLECT MY INFORMATION?
Cookies: Like many Web sites, we use "cookies", which are files stored on your computer's
hard drive by your browser. Cookies do not contain personally identifiable information.
Cookies help us to identify account holders and to optimize their shopping experience.
Cookies also allow us to hold selections in a shopping cart when a user leaves this
Web Site without checking out. Cookies are not used on this Web Site to store your
account information; this information is stored securely on this Web Site's server.
When you log in at this Web Site with your username and password, we will assign
you a “secure session id.” The server then passes your information to you through
this secure session id. Also, we will use cookies to monitor and maintain information
about your use of this Web Site. Cookies are also used to track the identity of
the Web site you visited immediately prior to visiting this Web Site; otherwise,
we do not track information about your use of other Web sites. Most browsers accept
cookies automatically but allow you to disable them. We recommend that you leave
cookies "turned on" so that we can offer you a better shopping experience on this
Web Site. We also may collect and store information about you that we receive from
other sources, to enable us to update and correct the information contained in our
database and to provide product recommendations and special offers that we think
will interest you.
Log File Information: In addition to cookies, we may also collect and use “log file
information” from you. Log file information is automatically reported by your browser
each time you access a web page. When you access or use the Web Site, our servers
automatically record certain log file information. These server logs may include
information such as your web request, Internet Protocol (“IP”) address, browser
type, referring / exit pages and URLs, number of clicks and how you interact with
links on the Web Site, domain names, landing pages, pages viewed, and other such
information.
Clear Gifs Information: When you use the Web Site, we may employ clear gifs (also
known as web beacons) which are used to track the online usage patterns of our users
anonymously. In addition, we may also use clear gifs in HTML-based emails sent to
our users to track which emails are opened by recipients. The information is used
to enable more accurate reporting, improve the effectiveness of our marketing, and
make this Web Site better for our users.
We use cookies, clear gifs, and log file information to: (a) remember information
so that you will not have to re-enter it during your visit or the next time you
visit the site; (b) provide custom, personalized content and information; (c) monitor
the effectiveness of our Web Site; (d) monitor aggregate metrics such as total number
of visitors, traffic, and demographic patterns; (e) diagnose or fix technology problems
reported by our users or engineers that are associated with certain IP addresses;
(f) help you efficiently access your information after you sign in; and (h) track
User Content and users to the extent necessary to comply as a service provider with
the Digital Millennium Copyright Act.
3. WITH WHOM DO YOU SHARE INFORMATION?
We do not share with others, or sell or license to others, any personally identifiable
information that you provide to us through this Web Site or through our
Customer Service Department, except with your consent or as described in
this Privacy Policy.
We engage third parties to perform services in connection with the operation of
our business. Examples of these services include payment processing and authorization,
fraud protection and credit risk reduction, product customization, order fulfillment
and shipping, marketing and promotional material distribution, contacting customers
who have not checked out to follow up on abandoned shopping carts or to see if there
was a problem with their use of the site, Web Site evaluation, data analysis and,
where applicable, data cleansing. We provide personally identifiable information
to these third parties, but we authorize them to use this information only in connection
with the services they perform.
We may release personally identifiable information if we believe in good faith that:
the law or legal process requires it; we have received a valid administrative request
from a law enforcement agency; or if we determine that such release is necessary
to protect the rights, property or safety of Onestop and/or Company, or any of our
respective affiliates, business partners, customers or others.
We may share non-personally identifiable information with our marketing partners,
advertisers and others from time to time. Examples of such non-personally identifiable
information include the number of users who visited this Web Site during a specific
time period or purchased a specific product through this Web Site. This information
generally is shared in an aggregated form.
As with any business, it is possible that as our business develops, we might sell
or buy other businesses or assets, including potentially other online retail operators.
In such transactions, information about customers (including personally identifiable
information) often is among the transferred assets. Under such circumstances, Onestop
or Company, as the case may be, would to the extent practicable require the acquiring
party to follow the practices described in this Privacy Policy.
From time to time, we may run contests, special offers, or other events or activities
(“Events”) on the Web Site together with a third party partner. If you provide information
to such third parties, you give them permission to use it for the purpose of that
Event and any other use that you approve. We cannot control third parties’ use of
your information. If you do not want your information to be collected by or shared
with a third party, you can choose not to participate in these Events.
4. IS INFORMATION COLLECTED FROM CHILDREN?
This Web Site is not intended or directed to anyone under the age of 13. We do not
sell or ship any items ordered through this Web Site directly to anyone who we know
to be under the age of 13, nor do we collect any personal information from anyone
who we know to be under the age of 13. If you are under the age of 13, you should
use this Web Site only with the involvement of a parent or guardian and should not
submit any personal information to us. Visitors between the ages of 13 and 18 must
obtain permission from their parents or guardians before using this Web Site.
5. WHAT STEPS ARE TAKEN TO KEEP PERSONALLY IDENTIFIABLE INFORMATION SECURE?
We use various security measures, including Secure Socket Layer (SSL) encryption
technology, to protect personal information that we collect. If you place an order
through this Web Site, you will be asked to set up an account and provide an email
address and password. You must provide an appropriate email address and password
in order to access account information. In order to help protect your personally
identifiable information further, you should be careful about providing your password
to others. If you wish to cancel a password, or if you become aware of any loss,
theft or unauthorized use of a password, please contact our Customer
Service Department.
We cannot, however, ensure or warrant the security of any information you transmit
to us or guarantee that your information on the Web Site may not be accessed, disclosed,
altered, or destroyed by breach of any of our physical, technical, or managerial
safeguards. Your privacy settings may also be affected by changes to the functionality
of our distributors, such as social networks. We are not responsible for the functionality
or security measures of any third party.
In the event that personal information is compromised as a result of a breach of
security, we will promptly notify those persons whose personal information has been
compromised, in accordance with the notification procedures set forth in this Privacy
Policy, or as otherwise required by applicable law.
6. HOW CAN I ACCESS, CORRECT AND UPDATE PERSONAL INFORMATION?
You can access, correct and update certain personal information that you have provided
to us by clicking on "Update Account" within the "My Account"
area of this Web Site. You may also e-mail us to review and revise the information
we have on file for you at legal@onestop.com.
7. CAN I INDICATE WHETHER OR NOT I WANT TO RECEIVE PROMOTIONAL COMMUNICATIONS?
You will have an opportunity to change these selections by clicking on an "unsubscribe"
hyperlink contained in promotional emails we send you. Additionally, you may contact
our Customer Service Department or write to us at:
Onestop Internet, Inc. 3040 E Ana St., Rancho Dominguez, CA 90221.
Please note that any request to be removed from such mailing lists may take up to
one (1) week to become effective. Even if you are removed from any such list, if
you order online, we will send you an email confirming your order and may need to
contact you by phone, email, or regular mail if we have questions about your order.
8. WHAT HAPPENS WHEN I LINK TO OR FROM ANOTHER WEB SITE?
This Web Site may contain links to Web sites operated by third parties. Please be
advised that the practices described in this Privacy Policy do not apply to information
gathered through these other Web sites. We encourage you to be aware of when you
leave this Web Site and to read the privacy policies of each and every Web site
that you visit.
If you have accessed this Web Site through a link from certain of our advertising
or marketing partners, this Web Site may include a frame of the applicable advertising
or marketing partner. Nevertheless, the information you provide to us through these
framed Web pages is collected by us, and our use of this information is governed
by this Privacy Policy.
9. NOTIFICATION PROCEDURES
It is our policy to provide notifications, whether such notifications are required
by law or are for marketing or other business related purposes, to you via email
notice, written or hard copy notice, or through conspicuous posting of such notice
on the Web Site, as determined by us in our sole discretion. We reserve the right
to determine the form and means of providing notifications to you, provided that
you may opt out of certain means of notification as described in this Privacy Policy.
10. HOW WILL I BE INFORMED ABOUT CHANGES REGARDING THIS PRIVACY POLICY?
If we make any material changes to this Privacy Policy, we will post a notice on
this Web Site notifying users of the changes. In some cases, we also may send an
email notifying users of the changes. You should check this Web Site periodically
to see if any recent changes to this Privacy Policy have occurred. When we change
the policy in a material way, we will update the ‘last modified’ date at the top
of this Privacy Policy. Changes to this Privacy Policy are effective when they are
posted on this page.